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Author: Efrain Segundo Orozco

Announcing MAF Learning Hub

We are excited to announce the launch of MAF Learning Hub, our new learning management system (LMS). Individuals can get culturally relevant financial education and resources to help them build financial confidence and achieve their goals. MAF Learning Hub is a cloud-based platform that provides users with a seamless and engaging learning experience.

Expanding access to relevant financial education

We believe in a community-centered approach, focusing on the strengths of the communities we work with. From the beginning, we have been dedicated to creating pathways for community members to access timely and relevant financial education that recognizes them as experts in their own lives.

From in-person workshops to streaming live charlas financieras to our MyMAF app, MAF constantly adapts to ensure that our financial education is relevant and accessible. Now, leveraging technology, we are launching MAF Learning Hub, allowing our community to access content, resources, and engagement opportunities anytime and anywhere.

Interactive, self-paced learning

MAF Learning Hub users can start with core topics and engage in self-paced learning that covers fundamentals such as building credit. For example, a person joining a Lending Circle to establish credit for the first time may find themselves in a complex financial realm that can feel overwhelming. MAF Learning Hub eases this transition by providing participants with tools and knowledge to develop critical financial skills.

The courses in MAF Learning Hub consist of short, interactive lessons that can be completed in just a few minutes, anywhere. As clients progress through the core topics, they can boost their confidence and prepare for the next steps in their financial journey.

In-depth engagement

MAF Learning Hub offers more advanced options for individuals who are ready to go beyond the basics. Users can participate in activities, join group financial education sessions to connect with other learners, and access additional MAF programs and resources. MAF Learning Hub emphasizes the strength of the community by providing online group sessions where participants can ask questions, exchange advice, and offer support. Additionally, clients can schedule one-on-one coaching sessions with an MAF financial coach to receive personalized guidance in achieving their goals.

Growing together

In the development of MAF Learning Hub, we consider the different aspects of our client’s lives and refer to our “Ladder of Engagement.” This roadmap provides various opportunities for clients to engage with MAF. Our ladder of engagement allows us to create multiple entry points to our financial services, recognizing that each person’s financial journey is unique. It also enables us to deepen engagement by offering different options. MAF Learning Hub is a flexible addition to the ladder of engagement, catering to clients at any stage of their financial journey, whether it’s their first exposure to financial education, supplementary resources following a coaching session, or a group session they have attended with us.

MAF Learning Hub was created using a user-centered design approach focusing on the communities we serve. These communities face various challenges in their complex financial lives, such as legal status, variable income, language barriers, and limited access to financial products. When developing new content and tools, we consider all of these factors to ensure that users feel supported and welcomed.

Only the beginning

MAF Learning Hub is an ever-evolving product, and we are excited to invite you to join the platform and provide feedback to support its ongoing development. We will regularly add new content and resources to ensure that the platform remains responsive and relevant. By measuring platform usage and analyzing client activities, we will securely gather data about clients’ financial goals and outcomes, enabling us to provide even better support.

At MAF, we believe that everyone deserves the opportunity to build financial confidence. MAF Learning Hub is a step towards turning that dream into a reality.

Currently, MAF Learning Hub is available to active MAF clients. Stay tuned for expanded access in the coming months!


How MAF’s Ladder of Engagement Meets People Where They Are

At MAF, clients are the experts in their financial lives, so we design our financial services to highlight their experiences while learning new skills. Our financial education centers around building participants’ sense of self-advocacy to make informed decisions about their finances and providing the resources and support they need to achieve their financial goals. 

We do this through our ladder of engagement, which involves a progression of activities designed to build self-advocacy and financial literacy:

The ladder of engagement begins with the “what,” where clients engage with MAF’s Charla Financieras or “financial chats.” 

These sessions are designed to introduce clients to a financial interest of their choice with various topics, including budgeting, saving, credit, and debt management. The Charlas aim to provide participants with an understanding of “what” a topic is and an opportunity to ask their own questions to fulfill their existing knowledge. Our most famous example would be the topic of credit, where a Charla would consist of learning about credit reports, credit scores, how credit reporting works, and a reminder that immigrants can build credit without an SSN. 

Once participants have been introduced to “what” credit is, we incite them to ask about the “how” in a Taller.

Once clients have a basic understanding of financial topics, they move on to the “how.” This is where MAF’s Talleres or “workshops” come in. These workshops provide a hands-on learning experience that allows clients to implement their newfound knowledge. The Taller align with the same topics as the Charlas, but they focus on practices connected to those topics. Our credit Talleres focus on two very important skills: reading and understanding a credit report and disputing errors on a credit report. Participating in these workshops gives participants practical skills they can apply, which can be translated into other facets of their lives.

Finally, the ladder of engagement culminates in the “why” in our Community Conversations. 

This is where clients take the lead. In Community Conversations, clients converse and share “why” the topic is essential. These are opportunities to connect with others interested in similar financial topics and exchange experiences, questions, and inspiration. By sharing their stories and experiences, clients realize their financial experiences are valuable and can help others navigate similar challenges. This creates a sense of community and belonging, which is essential for building self-advocacy and financial confidence.

At MAF, the ladder of engagement is an effective way to build self-advocacy and financial literacy. 

By providing a range of activities that cater to different learning styles and preferences, we can meet clients where they are and support them as they progress along their financial journey. This approach is essential for communities that have been historically excluded from traditional financial services, such as low-income and immigrant communities.

Moreover, MAF’s ladder of engagement is more than just a one-size-fits-all approach. Instead, it is a flexible and adaptable framework that can be customized to meet each client’s unique needs and circumstances. 

This means that clients can engage with MAF at their own pace and in a way that works best for them. Through our ladder of engagement, we are working to create a more equitable and just financial system, one client at a time.

Learn more about MAF’s suite of financial services, including Charlas Financieras, the MyMAF app, and one-on-one financial coaching here.