Digital financial tools alone don’t drive financial inclusion. Trust does. Through conversations with immigrant families across San Francisco, Los Angeles, and Chicago, MAF explored how people navigate financial challenges, adopt new technologies, and decide who and what to trust. Conducted in partnership with Remitly Foundation, this research reveals what it takes for financial tools to truly work for the communities they aim to serve.
What’s inside
What’s inside
- The Four Factors framework: stressors, strategies, barriers, alleviators
- Three key insights, grounded in 41 community voices
- Why trust and human connection beats technology alone
- Recommendations for funders, financial institutions, and community organizations
A community-centered research report · In partnership with Remitly Foundation · May 2026
