An innovation unit within MAF to build better programs and products to meet the needs of the communities we serve. We have a strong track record of employing best practices in research and design, and serve as a model for other practitioners in the field (to replicate) and tech firms (user-centered design for marginalized communities).
The Lab’s R&D process focuses on empathy and engagement to build products for members of communities who are left behind. The typical process looks like this:
Our research and publications shine a light on our clients’ financial journeys and strategies, and use these insights to drive our pursuit of more equitable financial mainstream.
We co-create with our community. As a direct services provider, we involve members of the community into every step of our product development process. We seek to authentically represent our community in our designs.
We build our technology to scale quickly and to prioritize our clients’ privacy.