Designing for Financial Health
The success of Lending Circles reinforces the importance of knowing your clients holistically in order to serve their needs with consumer-focused delivery. The program tapped into an already existing social practice among immigrant communities, who often pool money for financial support. Lending Circles helped to formalize the practice to make it safer and more efficient, and turned it into a way for clients to build credit.
Theresa Schmall and Josh Sledge
February 6, 2016