Putting Heart into UpValley’s Lending Circles: Joleen’s Story
Joleen learned valuable lessons navigating the U.S. financial system from her parents and career working at banks and credit unions. Now she runs the Lending Circles program at Napa’s UpValley Family Centers to help her community do the same.
Joleen learned from her parents’ financial lessons.
Joleen fondly remembers sitting in the back seat of her father’s lowrider as her family went on a cruise. Life was a little hectic for the small family of five, but on Sundays they enjoyed quality time together at car shows.
Joleen’s parents were young teenagers when they moved from Yuba City to Napa, California to raise their three children. Napa provided Joleen’s father with a good paying construction job while allowing the young family to be closer to familial support. Since then, Joleen has called Napa home and hopes to one day purchase a house so that her daughter can grow up there.
As young parents navigating the U.S. financial system, Joleen’s parents found themselves using payday loans to pay bills since they were the only financial product available to them at the time. “My mom had so many payday loans, she would go hopping from one to pay off the other,” reflected Joleen. Joleen watched as her parents struggled to get themselves out of debt and become financially stable. “Being young and not having much money – it was a lot. Seeing that struggle and feeling like you’re never getting out of this hole.” Eventually, Joleen’s father earned his degree and secured employment which helped the family become financially stable.
As her parents gained access to better financial products, they better managed their money. “I am so proud of my parents and where they are today,” shared Joleen. After living in apartments all of her childhood, her parents now have their own home. Through years of hard work and sacrifice, Joleen’s father now has a job in the medical field while her mother takes care of the grandkids.
“What I took from my parents, I decided to obtain [a house] sooner. I really want that for my child. I want my own home, where she will have her own room.”
Her parent’s growth taught Joleen how to manage her finances at an early age. Soon after graduating high school, she opened her first college credit card. She knew how to read through the credit card terms and fully understand what she was signing before she made a decision.
Inspired by her mother’s time working as a banker, Joleen also worked at banks and credit unions.
Joleen loved helping clients get banked, although at times she felt limited by capacity and felt like she could not serve everyone due to cost. She was frustrated that even credit cards starting at 0% rates only had those rates for a short period of time, leaving clients in precarious positions when rates increased. On top of this, she struggled with the “shark-like” approach; employees were expected to push certain loan products on clients in order to meet monthly quotas. Monetary incentives served to motivate employees to meet these goals which Joleen thought translated to inauthentic sales interactions with clients. Instead of trying to provide quality service, employees were motivated to boost their own income.
Joleen yearned for an authentic connection where she could really listen and serve people. She had not envisioned working at a nonprofit but – as she puts it – “life carried her this way.”
Although Joleen always considered herself a numbers person, her real dream was to become a traveling makeup artist for a luxe makeup line. As a makeup artist, she helped clients feel good about themselves. She recalls clients feeling overwhelmed with joy and gratitude for her service. “What I loved about artistry was the feeling – the service I could provide. The feeling of making someone feel beautiful.”
Joleen’s dream of traveling and providing this service on the road was about to become a reality when she realized she was pregnant. She recognized that being a traveling makeup artist meant leaving her newborn daughter for 21 days out of the month. Joleen’s love for her daughter set her on a different path.
“It’s crazy how having a child can change what your dreams and goals are.”
A coworker approached Joleen about a new opportunity at UpValley Family Centers, a nonprofit organization that has served Napa community members through their cross-generational programs for the past 20 years. Her coworker thought Joleen’s heart and care for clients would make her a perfect fit for UpValley. It didn’t take long for Joleen to become UpValley’s newest Economic Success Manager.
“The fact that I am able to provide a service, free of cost, makes it so much better. I am really able to connect with people and build relationships with people.”
In contrast to her time working for banks and credit unions, Joleen now uses her financial knowledge to coach and help clients reach their financial goals. Through a partnership with MAF, Joleen helped launch the Lending Circles program at UpValley. Now she connects clients to a 0% interest credit-building loan through the program.
Joleen says Lending Circles opens doors for clients individually, while building community.
In her first UpValley Lending Circle, clients came from different backgrounds and spoke different languages. Despite their differences, they worked together to decide the distribution order for the Lending Circle, taking into account who would benefit from going first.
One member from the circle had recently moved from Mexico. She didn’t think she could establish credit but through the program she purchased a car. It was something that she did not think was possible – and it was because of Lending Circles that she did it.
As a participant of two Lending Circles herself, Joleen has seen the impacts of Lending Circles firsthand. “Even though I can avoid a high-interest loan now, I was able to pay off my own car, no interest. I was able to do that with what I received [from the Lending Circle]. I loved that. My circle helped me pay off my car and boost my credit. And now Lending Circles are also helping me buy a home.”
As Joleen works towards owning her own home, she relies on her family’s support. She is saving money on rent and building up her savings by living with family. For Joleen, the Lending Circles program has a similar feeling of familial support.
“It’s that same concept of, how can we help each other – regardless if it’s blood or not – to reach what we really want in life?”
Joleen jokes that she would have referred clients to the Lending Circles program if she had known about it during her time as a banker. “Had I known, I would’ve been like I’m not trying to make a commission. Join this program instead!”